Last updated July 28, 2026.
On The Level Cleaning ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website and services, you agree to the practices described here.
Information We Collect
We collect information you voluntarily provide when you use our website, request an estimate, book a service, or contact us. This may include your full name, email address, phone number, service address, preferred date and time, square footage, project description, and any photos you upload of the surfaces to be cleaned.
We also automatically collect certain technical information when you visit our site, such as your IP address, browser type, device, pages viewed, and referring URLs. This is gathered through cookies and similar technologies, including Google Analytics.
How We Use Your Information
We use the information we collect to respond to your inquiries, prepare estimates, schedule and perform cleaning services, communicate about your project, process payments, and provide customer support.
We may also use your information to improve our website and services, send service-related notifications, and — only with your consent — share occasional promotions or maintenance reminders. You can opt out of marketing messages at any time.
Cookies and Analytics
Our website uses cookies and similar technologies to understand how visitors use the site, remember preferences, and improve performance. We use Google Analytics to collect anonymized data about traffic, page views, and user behavior.
You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the website. How Google Analytics uses data is governed by its own privacy policy.
Third-Party Services
We rely on trusted third-party providers for website hosting, analytics, email communication, and payment processing. These providers may collect and process limited data necessary to deliver their services, each under their own privacy policies.
We do not sell, rent, or trade your personal information to third parties.
Data Retention
We retain the information you submit for as long as needed to provide services, respond to inquiries, and meet legal or accounting obligations. Customer project records may be kept to support future service, warranty, and follow-up communications. You may request deletion of your information at any time, subject to legal retention requirements.
Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to access, review, correct, update, or request deletion of the personal information we hold about you. You may also opt out of marketing communications at any time. To exercise any of these rights, contact us using the details below.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request its deletion.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised last updated date. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact On The Level Cleaning at onthelevelcleaning@gmail.com or 561-334-8673.